Shipping and payment terms

Fast delivery across Switzerland

At SwissRoots.ch, we aim to process and dispatch your order as quickly as possible. Orders placed before 14:00 on working days are normally dispatched on the same day. Orders placed after 14:00, on weekends or on public holidays are normally dispatched on the next working day.

Delivery usually takes one to two working days after dispatch, depending on the destination and the delivery service.

Delivery area

We currently deliver exclusively within Switzerland. We do not ship to addresses outside Switzerland.

Limiting our delivery area helps us keep delivery routes short and maintain efficient shipping within Switzerland.

Shipping costs

Shipping costs are CHF 4.95 per order, regardless of the number of items ordered.

Order processing and dispatch times

We begin processing your order as soon as possible after it is received.

Orders placed before 14:00 on working days are normally packed and dispatched on the same day. Orders received after 14:00, on weekends or on public holidays are normally dispatched on the next working day.

Delivery usually takes one to two working days after dispatch. In many cases, parcels arrive on the next working day.

Please note that processing and delivery times are estimates rather than guaranteed delivery times. Actual delivery times may vary depending on your location, public holidays, delivery volumes, weather conditions and the capacity of the delivery provider.

Delivery address

Your order will be sent to the delivery address provided during checkout. Please make sure that all address details are complete and correct before submitting your order.

Please include the recipient's full name, street and house number, postcode and town. For business addresses, please also include the company name and, where relevant, the department or other information required for successful delivery.

For buildings with multiple households or businesses, please provide any additional information that may help the delivery provider identify the correct recipient.

If you are not available for delivery

If you are not available when delivery is attempted, the options available to you will depend on the delivery provider and the type of consignment.

Swiss Post may provide delivery-management options such as collection from a designated location, redirection, another delivery attempt or, where available, delivery to a neighbour.

Please follow the instructions provided by Swiss Post for your individual consignment.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, please contact us as soon as possible at hi@swissroots.ch.

If the parcel or its contents are damaged, please retain the parcel, packaging and affected products and provide clear photographs of the damage where possible.

We will review the case and, where appropriate, investigate it with the delivery provider. Depending on the circumstances, we may arrange a replacement, refund or another appropriate solution in accordance with our Return & Refund Policy.

Please do not dispose of damaged products or packaging until we have completed our review, unless we advise you otherwise.

Uncollected parcels

If a parcel cannot be delivered and is held for collection, it is your responsibility to collect it within the period specified by the delivery provider.

Parcels that are not collected within the applicable collection period may be returned to us.

If your order is returned to us because it was not collected, please contact us. Where possible, we may arrange for the order to be sent again. Additional shipping costs may apply.

Incorrect or incomplete delivery addresses

Please check your delivery address carefully before completing your order.

If an order is returned to us because the address provided was incorrect or incomplete, please contact us. Where possible, we may arrange a new delivery after the correct address has been confirmed. Additional shipping costs may apply.

Questions about shipping?

If you have questions about your order, shipping status or delivery, please contact us at hi@swissroots.ch.

Please include your order number whenever possible so that we can assist you more efficiently.

We normally aim to respond to customer enquiries within 24 hours on working days.