General Terms and Conditions (GTC)

Version 1.5 – Last updated: 1 September 2025

Section 1: General Provisions and Legal Basis

1. Scope and Applicability

These General Terms and Conditions ("GTC") apply to all purchases made by consumers via the website www.swissroots.ch operated by Swiss Nutri GmbH. These GTC govern the contractual relationship between Swiss Nutri GmbH and its customers ("you" or "the customer") and form an integral part of every contract concluded through the website.

Purchases are permitted only for persons aged 18 years or older.

By using our website, you agree to the use of cookies and tracking technologies in accordance with our Privacy Policy.

2. Company Information

Swiss Nutri GmbH
Fänn West 10
CH-6403 Küssnacht am Rigi
Switzerland

Further information can be found in our Legal Notice.

3. Legal Classification

The products offered on this website are classified as food supplements, not as medicinal products. They are not intended to diagnose, treat, cure, or prevent any disease. All product information is provided for informational purposes only.

We do not guarantee the effectiveness of our products, as results may vary from person to person.

Read our full Disclaimer.

4. Compliance with Health Claims

All health-related statements on this website comply with the applicable regulations of the Federal Food Safety and Veterinary Office (FSVO). We do not make any unlawful or misleading health claims and ensure that all statements are scientifically substantiated and compliant with the Swiss Food Act (LMG) and the Ordinance on the Use of Health Claims (LKV).

5. Ingredient and Allergen Information

Complete ingredient lists and allergen information are provided on each product page and on the product packaging. Customers should review this information before purchasing or using a product.

Section 2: Safe Use of Products

6. Usage Restrictions and Medical Advice

Our products are not intended as a substitute for a varied and balanced diet or a healthy lifestyle. If you are pregnant, breastfeeding, taking medication, or have a medical condition, please consult your doctor or pharmacist before using our products.

7. Storage Instructions

Products should be stored in a cool, dry place, protected from direct sunlight, and out of reach of children. Always follow the specific storage and shelf-life instructions on the product label.

8. Age Restriction

The sale of our products is restricted to persons aged 18 years and older. By placing an order, you confirm that you meet this requirement and that you will use the products as food supplements.

Section 3: Purchase and Contract Terms

9. Conclusion of Contract

The presentation of products on the website does not constitute a legally binding offer but an invitation to place an order. By placing an order, you submit a binding offer to conclude a purchase contract. The contract is concluded once you receive an order confirmation by email.

Swiss Nutri GmbH reserves the right to reject orders without providing reasons.

10. Prices

All prices are quoted in Swiss francs (CHF) and include statutory VAT. Shipping costs, where applicable, are displayed separately during the ordering process. An invoice is included with the delivery and also sent by email.

11. Payment Terms

Payments can be made via TWINT, VISA, and MasterCard. We reserve the right to report fraudulent orders to the relevant law enforcement authorities.

Learn more about our Payment Terms.

Invoices are payable upon receipt. In the event of late payment, we reserve the right to charge reminder fees ranging from CHF 15 to CHF 30 per reminder. In the case of continued non-payment, the claim may be transferred to a collection agency.

12. Shipping and Delivery

We deliver exclusively within Switzerland.

Delivery is made to the address specified by the customer. The estimated delivery time is usually 1–2 working days from the order confirmation but may be extended due to circumstances beyond our control.

Delays may occur due to production shortages, stock limitations, holidays, supplier issues, force majeure, or other unforeseen circumstances. In the event of significant delays, we will inform you whenever possible.

Shipping costs are displayed during the ordering process. Risk transfers to the customer once the shipment has been handed over to the carrier. Incorrect or incomplete address details may result in non-delivery, with no entitlement to a refund of shipping costs or a replacement shipment.

13. Product Availability and Replacement Policy

We reserve the right to replace unavailable products with equivalent or higher-quality alternatives.

14. Resale Restriction

Customers are prohibited from reselling or distributing our products without prior written consent. Pharmacies, retailers, and distributors interested in partnerships should contact us directly.

Section 4: Customer Protection and Support

15. Liability Limitation for Food Supplements

Swiss Nutri GmbH is not liable for adverse reactions or misuse of products. Customers are responsible for checking ingredient compatibility with their individual health conditions.

16. Satisfaction Guarantee

We offer a satisfaction guarantee under certain conditions. Learn more.

17. Return and Withdrawal Policy

A general right of return is not granted. Please refer to our Return Policy. Returns due to personal intolerance or allergies will only be refunded if agreed upon in writing.

18. Contact and Support

Contact us via email at hi@swissroots.ch. For data protection reasons, we do not offer phone support. Please use the same email address you used for your order and include your order number.

Section 5: Legal Provisions

19. Applicable Law and Jurisdiction

Swiss law applies. The place of jurisdiction is the Canton of Schwyz, unless mandatory consumer protection provisions specify otherwise.

20. Intellectual Property

All content on this website is the property of Swiss Nutri GmbH or its licensors and is protected by copyright and trademark laws. Unauthorized use is prohibited.

21. Force Majeure

We are not liable for delays or non-performance caused by circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, and similar events.

22. Severability Clause

If any provision of these GTC is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a legally permissible one that most closely reflects the original intent.

23. Amendments

We reserve the right to amend these GTC at any time. The version in effect at the time of the order shall apply. Significant changes will be communicated via the website or email.

24. Language

The contractual language is German. In case of discrepancies between translations of these GTC, the German version shall prevail.

25. Customer Feedback and Data Usage

By submitting feedback, you grant Swiss Nutri GmbH the right to use it in marketing and communication channels, either anonymously or in accordance with your consent.

26. Communication with Influencers

We are not responsible for statements made by influencers unless they have been pre-approved or contractually agreed upon in writing.