Your privacy choices

Version 1.6 – Last updated: 1 September 2025

Your trust means everything to us. That’s why we take the protection of your data very seriously and handle your personal information responsibly. Whether you place an order, subscribe to our newsletter, or simply visit our website, we are committed to protecting your data and providing full transparency about how it is used.

This privacy policy explains which data we collect, why we collect it, and how we protect it in accordance with Swiss law and in your best interests.

1. Who we are

Swiss Nutri GmbH
Fänn West 10
6403 Küssnacht am Rigi (SZ)
Switzerland
Email: hi@swissroot.ch

We operate the website www.swissroot.ch and are responsible for processing your personal data.

2. What data we collect

  • Your name and contact details
  • Your shipping and billing address
  • Information about your orders
  • Messages or feedback you send to us
  • Technical information such as your IP address as well as usage data from our website (via cookies)

We do not collect sensitive health or financial data and we never sell your information.

3. Why we use your data

  • Processing and delivering your orders
  • Communicating with you about your purchases
  • Handling customer support enquiries
  • Sending optional newsletters if you have subscribed
  • Improving our website and your customer experience
  • Complying with legal and tax obligations in Switzerland

You remain in control at all times: you can unsubscribe from marketing emails or withdraw your consent at any time.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep your shopping cart functional
  • Remember your preferences
  • Understand how users interact with our website
  • Show you relevant advertising only with your consent

5. How long we keep your data

  • Order information: 10 years (in accordance with accounting requirements)
  • Messages and support tickets: 2 years
  • Newsletter subscriptions: until you unsubscribe

6. Sharing your data

We share your data only with trusted service providers, including:

  • Payment providers (e.g., TWINT)
  • Shipping providers (e.g., Swiss Post)
  • Email or website platforms (under strict confidentiality)

Your data is never shared with external advertisers or sold.

7. Customer feedback and testimonials

If you leave a review or send us feedback, we may use this information, in whole or in part, to help other customers—on our website, on social media, or in marketing materials. Your feedback may be lightly edited, but without mentioning your full name or only with your explicit consent.

8. Data security

We use encryption, secure servers, and systems with restricted access to protect your data. While no system is perfect, we take data security very seriously and monitor our systems regularly.

9. Changes to this policy

We may update this privacy policy from time to time. For material changes, we will inform you here and—where appropriate—also directly.

10. Do you have questions?

We are happy to help.

Contact our support team at: hi@swissroot.ch

Phone support is not offered for privacy reasons. Please contact us by email using the same address you used for your order and include your order number.